If you need assistance with our website or any of our products and services, please contact our customer support team using our Live Chat System. For help out of hours please use the contact form and we will be in touch as soon as we can. Our support agents are available from 08:30 to 17:30 Monday to Friday, excluding public holidays.

We have provide some answers to our most frequently asked questions:

Where is your Head Office Based? Fownd Limited Wellington House Starley Way Birmingham B37 7HB

What is your Contact Information?
Telephone : 0845 46 36963
Fax : 0845 46 36964
On-Line : www.fownd.co.uk
Email Reservations and Enquiries : This e-mail address is being protected from spambots. You need JavaScript enabled to view it
General Support : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

What do you do?
Fownd is a procurement outsourcing, business support and consultancy company. The products and services we offer can be found in main body of the home page.

How do I Book a Vehicle?
Daily Rental Bookings will be accepted via the following ordering methods but you MUST have a corporate account with us. We do not trade with the public:
• Email Booking – This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• On-Line Booking – www.fownd.co.uk (Log in to your account)
• Fax Booking – 0845 46 36964
• Telephone Booking – 0845 46 36963

Our drivers are on the road and don't have an Email Address. Is this a Problem?
This is not a problem, we can arrange for your booking confirmation to be sent to you via SMS message.

What Documentation will I need to Provide at the point of Vehicle Delivery / Pick-Up?
If you are arranging your own insurance you will need to give us details of your own vehicle insurance certification so we can ensure that the driver is covered on a fully comprehensive basis to drive vehicles supplied by Fownd Ltd.
If you elect to take our insurance, your driver will need to provide a valid Driving License ID Card and supporting Paper Backup Documentation at point of delivery, we may request the details of this prior to delivery so we can make the necessary checks.
Our reservations staff should be informed at the time of booking of any endorsements or penalty points on the driver's license as in some cases, hire will not be possible with certain types of endorsements. No refunds will be given for rentals aborted due to non-production of any driving license or non-disclosed endorsements. Faxed or photocopied licenses can unfortunately not be accepted.

What is the Fownd Customer Concern Procedure?
Fownd Ltd implements strict quality control on all of their supplied services. If you feel there is a need to give feedback on any aspect of our service, then please contact us on 0845 46 36963 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will be more than happy to help. Your Feedback is important to us and we welcome it.
Fownd Ltd will respond to queries within 1 working day of receipt and resolve within a maximum of 5 working days. Urgent concerns should be reported to the operations team on 0845 46 36963 so that they can be dealt with immediately
In the event that our operations team cannot resolve your concern in a satisfactory manner, it will be forwarded to our Managing Director for

What's Included in the Cost of my rental vehicle?
You should refer to the service level agreement, terms and conditions supplied to you when opening an account with us.


What are our Responsibilities with the Vehicle?
The vehicle is your responsibility whilst it is in your custody and care; it needs to be treated as you would treat your own vehicles in regards to maintenance, parking fines and general care & safety.
Please refer to the service level agreement, terms and conditions supplied to you when opening an account with us for full details.
Remember:
• Check the oil/ water/ battery & tyres on a weekly basis
• Have it serviced at the correct intervals
• Keep it clean
• Park it wisely
• Enjoy your vehicle and drive it Safely.
If in doubt, please call us on 0845 46 36963 - We are here to Help!

What happens if our driver Breaks down?
All Fownd rental vehicles are provided with a full 24-hour breakdown assistance service in the UK. All rental vehicles contain 24-hour breakdown/ emergency numbers and instructions. If any vehicles are supplied without emergency numbers Fownd should be notified immediately.
In the event of a breakdown the driver should call the numbers provided in the vehicle. These are normally on the key fob or on the back of the tax disc holder. Alternatively the paperwork provided when signing for your vehicle will give you further instructions.
The Hirer will be required to provide the following information:
• Details of the Vehicle Make, Model and registration number
• Driver Name
• A description of the problem
• Driver location and contact telephone number
• Please ensure that the RAC are informed of any occupant disabilities so that they can assess and prioritise as necessary
Can you give any Safety Tips in the event of a Breakdown?
• Switch on hazard warning lights
• Try to get the vehicle safely off the road
• If possible leave busy roads by the first exit
• If the vehicle is not situated safely, exit the vehicle, as a precaution against being struck by another vehicle
• If you have a warning triangle, place at least 100 meters behind the vehicle to warn approaching traffic
• Leave any animals in the vehicle
• If possible lock all the doors except for the driver's door
• Patrols cannot work on unattended vehicles so please return to where the vehicle is located when required
• If you get going before the recovery agent arrives please ring them & let them know
• If a garage vehicle arrives rather than an RAC liveried van, only accept help if the mechanic has the details you provided to the RAC. Always ask for identification.

What do we do in the event of an Accident or if we sustain Damage to the hired vehicle?
In the event of the vehicle receiving minor damage as the result of an accident or whilst it has been parked, (where the Customer has organised their OWN insurance), The Customer must contact their insurance company to obtain a claim number as soon as possible after the incident.
The Customer must then notify Fownd on 0845 46 36963 with the claim number information and details of the incident. This must not be left until the end of the hire as Fownde may be contacted by the police for details of incidents that have occurred. If Fownd have these details in advance, incidents can dealt with more effectively and efficiently for all parties involved.
If the damage is very minor (under The Customer insurance excess), The Customer may wish to pay for this directly by calling Fownd to inform us of the damage. When we collect the vehicle, the damage must be highlighted to the collection driver to ensure they can record the damage the Customer is responsible for.
When the vehicle is returned to Fownd we will then provide the Customer with an estimate of the repair at which point The Customer can still choose to inform their insurance company if the cost is more than anticipated.
The Customer is responsible for reporting any accident to the Police and to obtain an incident reference number and details of the officer concerned, e.g. name, rank and number etc.
Can you give some tips on things to remember in the event of an Accident?
• Stay calm.
• Obtain make and registration number(s) of other vehicle(s)
• Obtain the Name and addresses of all parties involved and details of their insurers
• Obtain Details of independent witnesses where possible
• Note date, time, weather condition and precise location
• Notify the police if any person is injured
• If you have a mobile phone with a camera, take pictures of the damage and position of the vehicles

What is your Refuelling Policy?
Vehicles must be returned with the same amount of fuel as when delivered. Shortages will be recharged at the current published rate.

What is your Policy and Process for Fixed Penalty Notices and Fines?
The Customer must ensure that the vehicle complies with and is driven in accordance with the road traffic act legislation.
If a fixed penalty notice is received, it is the responsibility of The Customer to pay it promptly, Fownd will be notified if the fine remains unpaid. WhenFownd are notified, we will pay the fine immediately in order to minimise any additional penalty costs back to The Customer.
Please refer to the service level agreement, terms and conditions supplied to you when opening an account with us for full details.
The costs plus our administration fee will then recharged.
Fines and Fixed Penalty Disputes must be undertaken after the Fine has been paid and direct with the issuing authority

What is your Excess Mileage Policy?
As standard, vehicles provided by Fownd have a daily mileage limit of 75 miles per day. At the point of off-hire, where the overall average daily mileage is in excess of 75 miles an 25 pence per mile surcharge will apply.
Please refer to the service level agreement, terms and conditions supplied to you when opening an account with us for full details.

What is the Smoking Policy in your Vehicles?
Fownd vehicles are designated smoke free at all times. Smoking is not permitted by any driver or passenger at anytime.

What are your Invoicing/ Payment Terms?
Please refer to the service level agreement, terms and conditions supplied to you when opening an account with us for full details.
Fownd Hours of Business
• Monday8.30am - 5.30pm
• Tuesday8.30am - 5.30pm
• Wednesday8.30am - 5.30pm
• Thursday8.30am - 5.30pm
• Friday8.30am - 5.30pm
• SaturdayClosed
• SundayClosed
• Public Holidays Closed

 All media requests – including requests for local interviews – must be handled through our Fownd's media relations team. Please call 0845 46 36963 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further information.
How do I find out how to apply for a donation or sponsorship from Mobility Vehicle Hire?
All donation/ sponsorship requests are welcomed and must be handled through our Fownd media relations team. Please call 0845 46 36963 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further information.

For more information please contact a member of our Customer Services team.